Phone Stolen?
Act immediately - every minute counts
Remotely Lock Your Device
Use another device to access your account and lock your mobile.
Change Critical Passwords
Immediately change passwords for:
- Google/Apple account
- Email accounts
- Banking apps and payment services
- Social media accounts
Use a different device and ensure you're on secure WiFi
Contact Your Mobile Provider
Report the theft and block your SIM/number to prevent unauthorised use.
Find Your ProviderReport to the Police
File a theft report with your local police and get a crime reference number.
Report to UK Police OnlineOr call 101 for non-emergency police assistance
Check Your Bank Accounts
Monitor for unauthorised transactions and contact your bank immediately if you spot anything suspicious.
View UK Bank Emergency ContactsAfter Immediate Steps
Report IMEI to Police
Provide your device's IMEI number when filing the police report (find by dialing *#06#).
Contact Insurance Provider
If you have insurance, contact your provider with the police reference number.
Monitor Bank Statements
Check for suspicious activity over the next few weeks.
Enable Theft Alerts
Set up fraud alerts with your bank and credit reference agencies.